A clear business process worth a thousand words
It's highly important to make an informed decision. But that's not always easy. Use process mapping to gain clarity and spot that growth opportunity for you!
Are you
drowning in daily operations and feeling unclear about how everything connects?
Do you
feel that you want to improve your business but don’t know exactly where to begin?
Are you
planning to expand your business and look for a blueprint to keep the expansion smooth?
Do you
get stressed because your star employee is leaving and you need to train the successors?
About Me
I Help You with Your Business Process Mapping
My name is Sidney (Chengxi) Lin, a Business Process Consultant with a retail background. I’m located in the Netherlands and I can work for you remotely. I provide my service in fluent English or Mandarin.
Process Mapping is a tool to make an informed decision
I believe everyone should have the opportunity to make informed decisions for their business, projects, or personal lives. However, it isn’t always easy to put all pieces of information together. Process mapping is one of the most effective ways to visualize a complicated situation. That’s where I come in. I help you with process mapping and optimization. Therefore, you can get a clear overview of your business operation. Furthermore, to discover improvement opportunities and create the blueprint to support your constant success.
My Services
Click the service to see more details such as rate.
Process Mapping
Map out every step of your business process. You receive a visual representation of who does what and in what order.
Process Design
Locate the bottleneck of your current business process and create the potential solution for your TO-BE business process.
BPM Consult (1 hour)
During this 1 hour video call, you can ask ne any related questions that can help you to improve your Business Process Management.
Brands I have worked for
Recommendations
Read the full recommendation on Linkedin
FAQ
The secret of being a good Business Consultant:
Stay curious and ask questions!
There are 3 phases for mapping out your business process. The total hours of process mapping is the sum of hours spent in these phases.
- The research phase. I have (virtual) meetings with the related stakeholders to gather all the information needed. The more stakeholders involved, the more complex the process is, the more hours will be needed.
- The mapping phase. I map out your business process with the information gathered from the first phase. The more complex the process is, the more hours will be needed.
- The review and approval phase. I have (virtual) meetings with all the stakeholders to review and confirm the mapped out process.
Just to give you a general impression, it costs 15 hours to map out a 2 level business process for a single service that involves 3 stakeholders. Check this example to get a more straightforward impression.
As mentioned in the above question, I work with 3 phases to map out your business process.
1. Research. -> 2. Map. -> 3. Review.
Firstly, I will schedule virtual meetings with your stakeholders to gather the information needed. Then I start the mapping work. Once the draft is done, I will schedule review sessions with your stakeholders and make changes that are necessary. With all the approval of all the stakeholders, I will hand over the mapped out process and other related documents mentioned in our contract to you.
Check here to see the process flowchart of mapping out your business process.
It’s always good to come prepared. The more information you can provide, the shorter the research phase (hours = €) will be. You can check this by asking yourself the following questions.
Is there a draft or previous mapped out process? Is there any training material, development documents that describe how the process work? Is there a list of all the stakeholders?
For process mapping service. You will receive:
- A process playbook describes who does what and in what order of your business operation.
- Bonus: A FREE report of process improvement suggestion based on your current business process.
For process design service. You will receive:
- You receive a report which shows the bottleneck of your process and a design of your To-Be process.
- Bonus: A FREE to-do list for what to measure, and steps to take in order to reach this To-Be business process.
Check here to see an example.
I will send you a proposal after our free consult call. In the proposal, I will estimate the hours needed to complete the work.
You approve the proposal and pay 50% of the estimated hours as the prepayment. I will start my work after I receive the prepayment.
I will deliver you the approved work and an invoice stating the actual hours spent on this project. You pay for the amount of actual hours minus the prepayment. You have 14 days to complete the payment after you receive the invoice.
That’s a fair question and the answer is, yes!
Business process mapping is a general skill. It can be applied to all types of organizations. Next to this, it’s fairly common to bring in an ”outsider” for your change management. The fresh view of the ”outsider” usually leads to an outside-the-box solution to your current challenge.
No, it doesn’t.
The COVID pandemic has truly changed our way of working. I’ve been working remotely to map out countless business processes for my employer during this period. The successful result has proven that remote collaboration doesn’t impact the quality of the result of process mapping.
For basic communication: email or Linkedin message.
For virtual meetings: Zoom or Google meet. Take your pick!